Jane Kennelly, director of Frog Recruitment, agrees that time and time again the recruitment industry has been criticised for poor behaviour when it comes to proactive communication.

Recruitment agencies may fail to reach the right candidate for the job. Businesses using recruitment agencies to hire staff may be missing out on exposure to almost half of prospective applicants. Fifty-one per cent of respondents to a recent survey said that due to negative experiences, they would rather apply for a position direct with

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